Cookie Policy

This Cookie Policy explains how Charlton Kings Physio Ltd ("we", "us"), trading as Charlton Kings Physio, uses cookies and similar technologies on this website.

What are cookies?

Cookies are small text files that a website stores on your device. They are widely used to make websites work, to remember your choices, and sometimes to track you across the web for advertising.

Our approach

We keep things simple. We do not use advertising, marketing or tracking cookies, and we do not sell or share your browsing data. The only cookies used on this website are those that are strictly necessary for it to work, or for services you choose to use. Because of this, we do not need to ask for your consent to cookies and you will not see a cookie banner.

Cookies we use

Website visitor statistics (cookie-free)

We count how many people visit our pages, which pages are popular and how visitors found us, so we can improve the website. This is done without cookies and without storing your IP address or anything that identifies you. Visits are counted anonymously and cannot be linked back to you.

Online booking (strictly necessary)

When you choose to book an appointment online, our booking and payment system is provided by a third party and loads inside our website. It may set its own cookies, which are needed to take your booking and process your payment securely. These are only loaded when you open the booking system.

Staff login (strictly necessary)

If you are a member of staff signing in to manage the website, WordPress sets cookies (such as wordpress_logged_in and wordpress_sec) to keep you signed in securely. These are not set for patients or other visitors.

Reviews and social media posts

Reviews and social media posts shown on our website are copied onto our own website, so viewing them does not load anything from Google, Facebook or Instagram and sets no cookies. If you click through to one of those sites, their own cookie policies apply.

Embedded maps

Our location map is provided by OpenStreetMap. OpenStreetMap may process technical information such as your IP address to display the map; see the OpenStreetMap Foundation privacy policy for details.

Managing cookies

You can block or delete cookies using your browser settings. If you block strictly necessary cookies, parts of the website, such as online booking, may not work. The ICO has guidance on managing cookies.

Changes to this policy

If we change how we use cookies, for example by adding a new service to the website, we will update this policy and, where required, ask for your consent first.

Contact us

If you have any questions about this Cookie Policy, contact us at hello@charltonkingsphysio.co.uk or on 01242 906191. More information about how we handle your personal information is in our Privacy Policy.

Last updated: 5 October 2026